YHDP- Youth Coordinated Entry (CE) Liaison

Job Purpose and Reporting Structure:

The goal of YHDP is to support Milwaukee as a selected community, in the development and implementation of a coordinated community approach to preventing and ending youth homelessness. Under the direction of the Pathfinders Supported Housing Director, the Youth CE Liaison serves as the agency’s main point of contact for Youth Coordinated Entry-related tasks, providing advocacy when necessary and serving as a liaison between Pathfinders and Walkers Point program staff, Youth Action Board related collaboration, Coordinated Entry staff, and designated community partners. The Youth CE Liaison conduct standardized screenings to assist youth in accessing housing resources throughout Greater Milwaukee area.

Essential Duties and Responsibilities Include the Following:

1. Work cooperatively and effectively with Milwaukee Coalition on Housing and Homelessness (MCHH), Walkers Point, IMPACT’s Coordinated Entry, in order to coordinate services and maximize youth access to necessary resources.
2. Initiate regular training opportunities to Pathfinders, Walkers Point and other necessary providers and partners on youth specific Youth Coordinated Entry policies and procedures, while making sure to update the entire team on youth Coordinated Entry policy changes.
3. Plan, create, and oversee partnerships following a Continuous Quality Improvement Plan (CQI), in alignment with Milwaukee’s Coordinated Community Plan (CCP).
4. Provide assessment of current housing circumstances and needs, problem solving, information and referral, and crisis intervention, when necessary, in an empathetic and nonjudgmental manner.
5. Utilize HUD required assessment standards
6. Manage and coordinate the list of youth assessments with other providers, as part of meetings and staffings, other required youth coordinated efforts for access to shelter and housing services and resources
7. Offer ongoing meetings to assist with youth referrals.
8. Assist youth in developing an action plan within the scope of eligible family, health, and social services that appropriately meets their needs
9. Participate in ongoing IMPACT Coordinated Entry focused training and staff meetings.
10. Participate in ongoing MCHH meetings as appropriate.
11. Keep informed of and demonstrate knowledge of all special service programs.
12. Standard Requirements:
    – Responsible for protecting client confidentiality and adhering to all state and federal laws and regulations regarding the protection to AODA and mental health information.
    – Protects against unauthorized access, modifications, destruction, and disclosure as defined by relevant federal, state, and local laws.
13. Participate in all relevant agency meetings, trainings, and development opportunities
14. Accurately document youth engagement organized through client profiles and case notes in the required Homeless Management Information System.
15. Provide consistent and ongoing internal monitoring of data input, outcomes, assessments and close outs, verifications, etc… according to youth coordinated entry policies, and HUD guidelines.
16. Build and sustain strong working relationships and act as a liaison with Milwaukee County emergency shelters, housing services and resources, MCHH members and other service providers, as needed.
17. Complete other duties as assigned.

Supervisory Responsibilities:

Supervisory duties may be assigned

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Requires education generally equivalent to a Bachelor’s degree in the human services field or a related field; requires knowledge and belief in low barriers access to housing strategies. Previous experience working with homeless service providers and community based agencies in a professional capacity is preferred.

Reasoning Ability:

Requires ability to carry out instructions provided in written and oral form; ability to deal with problems involving several abstract and concrete variables in standardized situations.

Certificates, Licenses, Registrations:

Candidates must have a valid Wisconsin driver’s license and proof of automobile insurance coverage; must have a reliable vehicle and ability to travel as necessary.

Other Skills and Abilities:

Experience working with a diverse population of individuals within the community is required.

Must possess excellent communication, interpersonal, and conflict resolution skills. Proficiency in Microsoft Word, Excel, Outlook and HMIS (Clarity) experience a plus; Ability to learn new software systems

Requires ability to use office equipment such as computer, fax machine, telephone, and copier; ability to develop/maintain client records/files and generate reports for use by others.

Experience working with people experiencing homelessness strongly preferred

Must be able to work both independently and as part of a team, and to work in a changing environment where there is frequent exposure to stressful/crisis situations; must be willing to work a flexible schedule of morning, afternoon, and evening hours as program operation dictates; must be organized, reliable, and demonstrate the ability to maintain privileged client information; must work effectively within nontraditional youth settings with a diverse population of adolescents and young adults.

Additional Information

Position pays $40,000 – $50,000, Pathfinders offers medical, dental, vision and insurance, and the opportunity to join a caring and committed team of professions.