IMPACT Connect Partner Manager

IMPACT, a non-profit organization, offers a competitive pay with a full benefits package for a full time IMPACT Connect Partner Manager.

Since 1960, IMPACT has been serving Southeastern Wisconsin, helping people take the first step toward changing their life, for good. We assess and guide those experiencing personal crisis toward resources to achieve stability; and collaborate with community partners to foster system improvement.

Our role is critical. Critical conditions. Critical connections. Critical change.

Diversity, Equity and Inclusion is a very important initiative here at IMPACT. We believe that the services we provide are enhanced when various groups of people with unique ideas come together. Applicants whose work incorporates a global perspective and a demonstrated commitment to various issues in human services are particularly encouraged to apply.

Position Summary:

The IMPACT Connect Partner Manager is the main point of contact for identifying, recruiting, onboarding, and supporting community-based partners of IMPACT Connect. The Partner Manager engages with community organizations and creates a vision for how a partnership with IMPACT Connect can be mutually beneficial. The Partner Manager then follows a process of onboarding partners and maintains the relationship by checking in regularly with partners. This role is community-based, and the Partner Manager is expected to spend up to 50% of their time in the community. The Partner Manager is also responsible for creating messaging, doing community presentations, and tracking IMPACT’s presence in the community.

Principal Responsibilities:

1. Lead in recruiting new community partnerships for the IMPACT Connect network.
   1. Craft key message statements for recruitment.
   2. Host educational sessions about IMPACT Connect.
   3. Have initial meetings with potential partners.
   4. In partnership with our technology partner, complete demonstrations for potential partners.
2. Manage partnership agreements.
   1. Ensure new partners are invited to the appropriate sector and network meetings.
   2. Work with IMPACT’s finance department to organize and update agreements when needed.
   3. Regularly check in with partners to ensure their satisfaction as a partner in the network.
3. Ensure correct resource information of partners.
   1. Work with IMPACT’s resource department to ensure partner information is accurate and updated in the resource database for IMPACT 211 and IMPACT Connect.
4. Support sectors within the IMPACT Connect network.
   1. Facilitate sector meetings to implement network-level goals.
   2. Identify sector representatives for committees and Board of Managers.
   3. Work with the leader in each sector to create meaningful agenda items as they relate to IMPACT Connect.
   4. Attend each sector meeting, take and distribute meeting minutes, and act as the liaison between the sector, IMPACT, and IMPACT Connect.
   5. Bring topics from each sector to network-wide meetings.
5. Plan and execute of committees and network meetings, with support of Director of Systems Change
   1. Bring topics from each sector to agendas at appropriate network meetings.
   2. Plan quarterly all-network meetings, including securing guest speakers and coordinating logistics.
   3. Take and distribute meeting minutes.
   4. Manage requests for IMPACT’s presence at community events.
6. Standard IMPACT responsibilities:
   1. Responsible for protecting client confidentiality and adhering to all state and federal laws and regulations regarding the protection to Substance Use Disorder Services and mental health information.
   2. Protect against unauthorized access, modifications, destruction, and disclosure as defined by IMPACT and relevant federal, state, and local laws.
7. Actively participate in and support the organization’s Diversity, Equity, and Inclusion (DEI) initiatives.

Abilities/Skills:

• Exceptional customer service skills and communication skills, both internal and external.
• Ability to work effectively in a team-oriented environment.
• Demonstrated strong interpersonal skills to build positive working relationships with outside agencies and organizations.
• Attention to detail.
• Excellent written and verbal skills.
• Good judgment, problem solving and decision-making skills.
• Cultural competency skills to work effectively with diverse populations.
• Self-motivated and capable of growing and developing a new system-wide approach to achieving project goals.
• Demonstrated organization and time management skills.

Requirements:

1. Bachelor’s Degree in social work public health, organizational development, or related field required, Master’s Degree preferred.
2. Experience with internal and external customer service and support.
3. Demonstrated experience working with diverse populations.
4. Experience with public speaking.
5. Experience in crafting and delivering key messages statements.
6. Experience in creating and documenting meeting minutes and program documents.
7. Experience with coordinating multiple logistical pieces into a cohesive event.
8. Computer software expertise: Word, Excel. Ability to learn new software systems and basic troubleshooting competency.
9. Experience working in collaborative nonprofit settings.
10. Reside in the State of Wisconsin and within 50 miles of IMPACT.
11. Have a valid Driver’s License, current auto insurance and a reliable vehicle.

Hours/Training for this position:

This is a full time, hybrid, exempt position within IMPACT. General work hours will be Monday through Friday, between the hours of 8AM to 5PM with occasional evenings for meetings. The candidate will be required to work onsite, from 9am-5pm for the first 30-60 days of employment for training purposes.

Benefits (eligible on the 1st of the month, following 30 days of employment):

• Health insurance, Dental and Vision
• Flexible Spending – Employees can make pre-tax payroll deductions for medical and childcare expenses.
• Free Long-Term Disability
• Free Life & AD&D
• Free Employee Assistance Program (EAP) – Offers 24/7 resources to employee and family for personal, financial, emotional, legal issues.
• AFLAC – IMPACT offers supplemental insurance on an employee voluntary contribution basis.
• 401(K) Plan – Eligibility is six (6) months of service and 500 hours.
• Paid Time Off (PTO) begins accruing with the first day of work. This time can be used after the initial 90-days.
• IMPACT observes (11) Holidays – New Year’s Day, Dr Martin Luther King Jr Day, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

IMPACT IS AN EQUAL OPPORTUNITY EMPLOYER