Gift Shop Manager

Friends of Boerner Botanical Gardens (FBBG) is an independent non-profit organization supporting the Gardens

POSITION: Gift Shop Manager

DEPARTMENT: Gift Shop

REPORTS TO: FBBG CEO

CLASSIFICATION: Fulltime

In season: May 1 – October 31; Wednesday – Sunday 9am – 3pm

Off season: November 1- April 30; Monday – Friday 9am – 3pm

I.    MAJOR JOB FUNCTION

Manages FBBG Gift Shop (customer service, merchandising, consignment relationships, purchasing, product/display, inventory & shop upkeep).

The Gift Shop is the first area immediately visible to Boerner visitors upon entrance to the Education & Visitor Center; must be maintained in an inviting and receptive manner, focusing on customer appeal.

II.    RESPONSIBILITIES

• Greets/helps visitors.
• Conversant on Gardens and FBBG member benefits/events.
• Promotes/sells FBBG Memberships.
• Drives consideration/selection of shop products.
• Continually merchandises/rotates products for customer appeal.
• Identifies and contracts local consignment vendors.
• Manages inventory (product and display materials).
• Works w/Mktg. Manager providing up to date shop info. for website and other PR.
• Maintains neat, fresh, clean displays/shop.
• Approves and confirms all vendor invoicing prior to FBBG accountant for payment.
• Interacts professionally w/visitors, all building personnel (FBBG, County & Caterer).
• Recruits/manages shop volunteers as needed.
• Other duties as assigned.

III.    REQUIREMENTS

• Effective interpersonal skills; customer oriented, approachable & responsive.
• Retail merchandising experience and skill.
• Creative, enterprising, solution-minded, self-motivated.
• Ability to manage/balance cash/credit card transactions.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Computer literate: Email/internet; Microsoft Word, Excel; POS system.
• Must possess a valid driver’s license, car, proof of insurance, & a safe driving record.