Shelter Case Manager

The Cathedral Center is a non-sectarian nonprofit organization that offers competitive pay, a full benefits package for full time employees, as well as a tuition reimbursement program. $1,000 Hiring Bonus available after orientation period is completed.

Cathedral Center’s mission is to provide a safe environment for women and families while working to end homelessness one life at a time. 

We provide low barrier shelter and housing services to unaccompanied women, families, and supportive of diversity in those we serve and those we hire, including LGBTQ and BIPOC communities. Case Managers play a critical role and have a healthy case load of approximately 15-20 individuals and families.

Job Summary:

The Shelter Case Manager will provide services to women and families experiencing homelessness or housing crises during their shelter stay, transitioning their support to the community as guests move to housing, as needed. While in shelter, case managers conduct comprehensive assessments and support guests to create and pursue goals to increase income, secure safe housing and attend to health and well-being. Follow up services support those who will benefit from short term support once placed into independent housing. The Cathedral Center utilizes a strength based approach and our Flexible Housing approach, participating in our community’s Coordinated Entry System.  This job is fast-paced, and no two days are alike, but the joy experienced when a client moves into their own home never changes.

Job Duties:

The following are key responsibilities of the Shelter Case Manager, with additional duties that may be assigned to ensure effective teamwork within The Cathedral Center partnership:

1. Primary services are provided to women and families with children who are literally homeless and in need of an emergency shelter stay.
2. Using strength based and family systems approaches, provide comprehensive assessments, case planning and follow up services to women and families experiencing housing crises and homelessness in a compassionate and dignified manner.
3. Crisis intervention and problem solving among client’s personal supports and networks.
4. Facilitate individual, family and group short term supportive sessions to assist clients in achievement of goals for independence and utilizing community resources effectively.
5. Participate in data entry and maintenance; complete annual training requirements for Homelessness Management Information System.
6. Maintain accurate, confidential, professional and up to date documentation (electronic and hard copy) of all client services. 
7. Attend and participate in weekly staff meetings and client reviews.
8. Actively participate in community meetings and consortiums relative to the homeless provider network, collaborating effectively with coordinating service delivery. 
9. Assist with program development, evaluation and planning.
10. Work collaboratively, effectively and professionally with Cathedral Center partner agencies, representing the Center and partner agencies in a professional and dignified manner.
11. Maintain up to date knowledge base of community resources, ensuring effective and appropriate linkages.
12. Other duties as may be assigned by the Supportive Services Director or the Executive Director.

Skills and Qualifications:

Required: Must be able to prioritize – meeting urgent and on-going client needs, compiling data, and focusing on long term goals for the agency, while remaining true to Cathedral Center’s mission to provide a safe environment for women and families, while working to end homelessness one life at a time.  This candidate will have earned a bachelor’s degree in Counseling, Social Work or a related area, with an emphasis on family systems theory, trauma informed care or families in poverty and have experience serving individuals suffering from addictions, mental illness and/or poverty and homelessness.  A valid Wisconsin driver’s license and access to reliable and insured transportation are required.  Effective skill in use of EXCEL, Word and other Microsoft applications, as well as comfort in learning an internet-based case management program needed.  This position is open to all qualified internal and external candidates.  Internal candidates must have reached six months of continuous employment at the time of application.  Bilingual skills (English/Spanish) a plus. Occasional evening and weekend hours will be required to meet the needs of the agency.  Candidates must be able to sit, stand, stoop and walk for extended periods of time, and be able to lift 15 pounds. All staff at The Cathedral Center are expected to work effectively both independently and in a team environment, and to become familiar with and utilize a trauma-informed approach.  Some evening hours will be required.