Bilingual Customer Service Associate

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  • Part-Time
  • Milwaukee WI
  • 11/10/24
  • Job Type Details: Bilingual Customer Service Associate

Primary Objective 

We are seeking two detail-oriented and customer-focused part-time Front Desk Customer Service Specialists to join our team. This role is essential for ensuring smooth front desk operations, delivering excellent customer service to a diverse community in both Spanish and English to visitors and callers, and handling various administrative tasks related to program and volunteer coordination.

Major Responsibilities

  • Maintain a smooth, organized, culturally sensitive, and welcoming front desk operations, including greeting visitors, answering phones, and ensuring a positive environment.
  • Keep front desk flyers and informational materials current, organized, and easily accessible.
  • Verify, track, and enter data for  WE Energies applications, to ensure accurate billing and invoicing records.
  • Manage room setup and maintenance activities for all meeting spaces as needed.
  • Support the Food Pantry Coordinator by assisting with volunteer sign-up processes to ensure sufficient coverage.
  • Update program attendance sheets accurately and enter relevant data into spreadsheets for tracking and record-keeping.
  • Perform other BVCC-related tasks as assigned to support the center’s operations and mission.
  • Sort incoming mail to ensure timely handling.

Education

  • Minimum Required: High School Credential; some post-high school education desired

Experience

  • Preferred: 2 years prior experience in an office environment

Essential Skills and Abilities

  • Bilingual in Spanish and English required.
  • Strong customer service skills and proven ability to maintain successful working relationships in a collaborative, team environment.
  • Knowledge and use of common office computer systems, software, and email.
  • Strong planning and organizational skills, including the ability to organize and maintain records and documentation appropriately.
  • Skilled to recognize and safeguard confidential information.
  • Ability to present a professional image as a representative of Bay View Community Center.
  • Experience with social media preferred.

Physical Requirements and Working Conditions

  • May be responsible to move, lift, or support up to 25 pounds.
  • Must be capable of the manual dexterity required to use and operate a computer, telephone, copy machine, writing implements and other varied office equipment.
  • Must be able to speak clearly and hear to communicate with people in person or over the telephone.
  • Must have accurate vision to read paperwork and computer screens.

Hours

  • 20-24 hours/week

Compensation

  • $16-$18/hour

BVCC offers paid holidays and Paid Time Off for use as vacation or sick leave.

To Apply

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