Office Employee/Volunteer Coordinator

Duties and Responsibilities

General Office Duties

1. Perform customer support activities, such as answering phone calls, responding to emails, and addressing customer inquiries or concerns.
2. Coordinate and assist with event planning tasks, such as scheduling meetings, booking venues, arranging catering, and managing event logistics.
3. Perform various clerical duties, including filing documents, data entry, photocopying, and scanning.
4. Handle administrative tasks specific to the shelter, such as managing animal records, reviewing, and following up on adoption applications, scheduling appointments and creating reports.
5. Serve as a receptionist in a shelter setting by greeting visitors, checking them in/out, and handling inquiries, facilitating meet and greets, etc.
6. Provide project coordination support as needed.

Volunteer Coordinator Duties

1. Respond to calls and requests for information as needed.
2. Work with Shelter Manager to create new and innovative roles for volunteers.
3. Process volunteer applications and organize initial orientation.
4. Maintain volunteer records, database, and other necessary information.
5. Design, organize, implement, and distribute volunteer manual and other informational materials.
6. Design and maintain volunteer communications – newsletter, bulletin board, etc.
7. Design, maintain, and update volunteer information packet, ensuring there is a plentiful supply at key distribution points.
8. Keep volunteer opportunities and descriptions updated in recruitment materials such as volunteer packet, website, and other volunteer recruitment websites.
9. Act as a liaison for volunteers.
10. Assume additional responsibilities as assigned.

Qualifications

1. High School Diploma or GED required.
2. Proven experience in an administrative role or similar position is preferred.
3. Strong organizational skills with the ability to multitask and prioritize tasks effectively.
4. Excellent communication skills, both verbal and written.
5. Proficient in using computer software programs such as Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks
6. Ability to maintain confidentiality and handle sensitive information with professionalism
7. Attention to detail and accuracy in performing clerical tasks.
8. Strong problem-solving skills and ability to work independently or as part of a team.
9. Familiarity with all aspects of animal welfare issues (can be developed in position).
10. Practical knowledge of domestic animals (can be developed in position).
11. Valid driver’s license a plus