RSVP Volunteer Coordinator

About The Role

The RSVP Volunteer Coordinator will be responsible for recruiting and retaining volunteers for the School District of Waukesha RSVP program which provides tutoring and other academic support to under-performing students in the district. The coordinator will organize and oversee programming and manage relationships with district staff. The coordinator will also assist with recruitment of volunteers in other Waukesha area programs.

Responsibilities

• Manage school volunteer programs held in the School District of Waukesha.
• Recruit, enroll, train, place, and support volunteers in the district.
• Maintain a record of all volunteers and their services to the School District of Waukesha.
• Coordinate volunteers for the Heritage Fairs in partnership with the Waukesha County Historical Society.
• Conduct new volunteer orientations and assist with additional trainings. 
• Respond to requests for information about volunteering. 
• Routinely utilize CRM and other online tools.
• Attend community and agency events, as needed, to recruit or support.
• Assist in department tasks where necessary.

Core Functions/Key Performance Indicators

• Maintain complete and accurate records including volunteer policies, procedures, position descriptions, standard of conduct, and criminal background checks. 
• Maintain volunteer database & required tracking documentation. 
• Maintain relationships with volunteers to ensure volunteer satisfaction and meaningful experiences.
• Ensure a timely response to all volunteer inquiries whether by telephone, voicemail, email, or other requests.
• Keep the Director informed of new and lapsed volunteers. 
• Participate in periodic evaluation of volunteers and educators.
• Develop and maintain collaborative relationships with other volunteer organizations to ensure best practices are implemented in our program. 
• Occasionally travel to other office locations as needed. 
• Cross-functional responsibilities as needed to support other teams. 
• Perform other duties as assigned.

Competencies

• Working together: Participates in agency sponsored events, staff meetings, discussions, and committee assignments to carry out Eras Senior Network’s Mission.
• Communication & Influencing: Informs others clearly, convincingly and listens to maintain good working relationships with volunteers, referral sources, team members and community.
• Managing Knowledge: Keeps up to date with readily accessible knowledge relevant to job duties.
• Striving for Excellence: Responds to feedback and strives to meet objectives and goals as set forth in the Eras Senior Network Strategic Plan.
• Managing Resources: Organizes own work to meet objectives on time and is aware of team workloads.
• Leading for the Future: Is enthusiastic about Eras Senior Network’s mission, lives Eras Senior Network’s values and is open to new ideas and change to drive mission.
• Thinking Strategically: Understands the context of own role and performance on team and agency mission.
• Delivers Results: Produces work of acceptable quality on time; responds to requests and addresses issues in an effective manner.

Skills, Knowledge & Experience

• Excellent written and verbal communication reflecting excellent customer service skills.
• Experience in recruiting or coordinating volunteers, specifically with older adults.
• Meticulous attention to detail with strong emphasis on thoroughness, accuracy and follow up; the ability to multitask/organize.
• Ability to manage multiple shifting projects and tasks simultaneously.
• Team player who can work independently while simultaneously meeting deadlines.
• Flexibility to adapt and a constructive and creative approach to problem solving.
• Commitment to Eras Senior Network’s mission and values.
• Positive attitude toward organizational growth and changing priorities. 
• Problem-solving, passion to exceed volunteer and organization expectations.
• Previous experience working within a CRM or other volunteer management database.

Preferred Education or Experience

• Experience with volunteer management, recruitment, or membership management.
• Experience collaborating with school administration.

Compensation & Benefits

This position will be based out of our Waukesha office and will require occasional travel to our other offices and schools, as needed. This position is full-time at $20.81/hour per week. Occasional evening or weekend hours may be required. Benefits include paid sick days, accrual of PTO, paid holidays, paid life insurance and long-term disability. We offer health insurance (organization pays a consolidated rate for a single premium, with family available with employee paying the additional premium), and employee-paid short-term disability, dental and vision insurance. The position also offers ample training and exposure to non-profit operations for professionals of all experience levels. Access to reliable transportation is required, as is liability insurance and a valid driver’s license.