Milwaukee Family Intervention Specialist Services / Stronger Families Milwaukee Intake Specialist-Bilingual

POSITION DESCRIPTION:

This position is a full-time, salaried position that will work with the Milwaukee Family Intervention Services (MFIS) Project and Stronger Families Milwaukee (SFM) program. They will report directly to the Child Welfare Program Manager. The intake specialist is the initial point of contact and must be available to accept referrals from parents, caregivers, or legal guardians (MFIS) and from DMCPS (SFM) between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday, excluding weekends and state holidays.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

STRONGER FAMILIES MILWAUKEE

1. Monitor referral email inbox.
2. Call families referred by DMCPS within 48 hours to provide a description of the program and confirm interest in enrolling.
3. Communicate interested families to Program Manager to ensure families are assigned to a worker or placed on wait list.
4. Complete tracking in Charity Tracker database and spreadsheets.

MILWAUKEE FAMILY INTERVENTION SERVICES

1. Answer referral line and provide a brief description of the program and services offered.
2. Assists callers with completing the online intake form.
3. Collect basic information to determine if the family is appropriate for an assessment.
4. Screen intake information to determine if the family is an appropriate fit to proceed with an assessment.
5. Provide appropriate community resources to those either determined not to be MFIS-appropriate or not agreeable to the assessment.
6. Will be trained in Parenting Love and Limits (PLL) Intervention.

ALL DEPARTMENT/PROGRAMMING DUTIES:

1. Attend biweekly program meetings to discuss on-going case management with families in the program.
2. Attend all Public Policy Institute department and agency-wide staff meetings along with supervisory meetings.
3. Participate in other required staff training.
4. Other duties as assigned.

EDUCATION and/or EXPERIENCE:

Intake Specialist must possess at a minimum, a High School diploma/GED and receive basic training to ensure engagement occurs at first contact. Mental health knowledge and/or clinical experience is preferred. Bilingual (English/Spanish) language skills required.

OTHER SKILLS REQUIRED:

Basic computer operational skills required. Experience in Microsoft Suite of products preferred. Strong interpersonal skills for engaging with families at contact. Strong organizational and time management skills. Ability to maintain confidentiality of written or verbal information. Ability to work in a fast-paced environment. Must be able to lift 50 pounds.

SALARY:  $18.00 – $20.00 per hour.

COMPENSATION

Community Advocates compensation package includes health, life, short & long term disability insurance, employer/employee co-paid dental and employee paid vision; a 401(k) plan, Flexible Spending Accounts (dependent and medical) and generous paid time off.

Community Advocates, Inc. is committed to affirmative action, equal opportunity, and the diversity of its workforce.